Refund Policy

Cancellations

Orders can be cancelled within 1–2 hours of placing the order, as long as processing or customisation has not started. Eligible cancellations may be refunded or issued as store credit.

Customised Orders

Customised orders can only be cancelled before customisation begins. Once customisation has started, cancellations and refunds are not available, as customised pieces require additional time and effort to prepare. The only exception is if the item arrives damaged or incorrect.

Returns

We do not accept returns for change of mind, personal preference, or simply not liking the item. As we source products specifically for orders, such returns can result in a loss for us.

Any approved return must be unused, unworn, unwashed and unaltered, with all original tags and labels attached. Original packaging is not required.

Size Exchanges

Size exchanges are only available when we have sent you the incorrect size. If a customer selects the wrong size while placing their order, we cannot accept an exchange or return for this reason.

If we send the wrong size, we will arrange to send the correct size and organise collection of the incorrect item.

Damaged, Incorrect or Missing Items

If your order arrives damaged, contains an incorrect item, or is missing an item, please contact us within 24 hours of delivery.

A continuous unboxing video, starting from the sealed package and continuing until it is fully opened, is required along with clear photographs of the issue. This applies to all damage, incorrect-item and missing-item claims.

Pakistani Unstitched Materials

Pakistani unstitched materials are non-returnable once they have been cut, altered or stitched. Please make sure your measurements and requirements are correct before making any alterations.

Sale Items

All sale items are final sale and cannot be returned or exchanged.

Delivery Delays

Orders should be expected within the estimated delivery timeframe provided. Delivery may be affected by weekends, public holidays, courier delays or circumstances outside our control.

Delivery delays do not automatically qualify for cancellation or refund.

UAE Orders

The same cancellation, return, refund and exchange rules apply to UAE orders. UAE delivery charges will depend on the order and delivery location.

Return & Exchange Shipping

Shipping costs for approved returns or exchanges will depend on the reason for the request. If the issue is due to an error on our part, we will handle the applicable shipping accordingly.

Refunds

Approved refunds are processed within 2–5 business days. The time taken for the amount to reach your account may vary depending on your bank or payment provider.

For cancellations, returns, exchanges or order-related issues, please contact us via Email or WhatsApp with your order number and any required photographs or unboxing video.